Ekkel Suite of Applications for the
Retail Industry
Empower retail operations with AI-driven solutions that streamline customer service, training, compliance, and inventory management for a seamless shopping experience.
Transforming Customer Support with AI Automation
Key Issues
- Customers experience delays in getting responses about product availability
- Shipping
- returns
- Leading to frustration
Ekkel AI Solutions
Convonative, a WhatsApp assistant, connects to the retailer’s knowledge base and policies, instantly replying with accurate information in multiple languages—e.g., Item is in stock, ships in 2 days.
Key Issues
- Training staff on new products or promotions is time-consuming
- Inconsistent across stores
Ekkel AI Solutions
DocTalks, searches the retailer’s knowledge base, delivering instant answers and training materials—e.g., New promotion offers 20% off.
Key Issues
- Ensuring adherence to consumer protection laws
- Pricing regulations
- Internal policies is complex and error-prone
Ekkel AI Solutions
AskGen, a website assistant, digests regulations and policies, auto-checking responses for compliance—e.g., Price adheres to regulation X.
Key Issues
- Manual stock checks and data entry lead to errors and delays in restocking.
Ekkel AI Solutions
OCRNet, digitizes inventory forms via OCR, feeding accurate data into systems instantly—e.g., Stock level updated to 500 units.
Key Issues
- Sales teams lack real-time access to product details and promotions during customer interactions.
Ekkel AI Solutions
SalesNet, joins live calls, providing instant product info and promotion details—e.g., Current discount is 15% off.
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